Shipping & Orders FAQs


When will I receive my Skinooly package?

We work closely with our shipping partners to deliver your order as quickly as possible. Below are our estimated shipping times (excluding potential courier delays):
Estimated Delivery Times:
  • Australia: 7-12 business days
  • United States: 7-12 business days
  • Canada: 7-15 business days
  • United Kingdom: 6-10 business days
Please note that shipping times may be delayed during peak periods such as Black Friday and holiday seasons.

Where does Skinooly ship?

Skinooly currently ships to Canada, the UK, the US, and Australia via FedEx, USPS, and DHL with standard shipping services.

When will my order be shipped?

Once you place your order, we process it within 1-3 business days (orders placed after 9 AM ET are processed the next business day). You’ll receive a shipment confirmation email with a tracking number as soon as your package is dispatched.

Issues with tracking?

If your tracking number isn’t updating after 1-2 business days, please contact us at support@skinooly.com, and we’ll assist you.

Why was my order returned to the sender?

Orders are returned for reasons such as undeliverable addresses (e.g., PO Boxes), unclaimed packages, or refusal by the customer. If this happens, contact us at support@skinooly.com, and we’ll arrange a reshipment.

Are there taxes and duties?

International orders may be subject to customs duties or import taxes. These are the customer’s responsibility, and failure to pay may result in deduction from any applicable refund. If a package is returned due to non-payment, a $10 restocking fee will be deducted from your refund. For more details, contact your local customs office. Orders

Lost, damaged, or missing items?

If your package is lost, arrives damaged, or has missing items, contact us within 15 days with your order number, photos of the package, packing slip, and shipping label. We’ll work to resolve the issue promptly.

How do I track my order?

Use the tracking link in your shipping confirmation email. If you encounter issues, email us at support@skinooly.com.

Can I update or cancel my order?

If your order has not been shipped, email support@skinooly.com as soon as possible. We’ll do our best to accommodate your request.

Having trouble with a coupon code?

Ensure:

  • The code is entered correctly.
  • The code has not expired.
  • It’s not being used on an already discounted bundle.
  • It’s valid for the selected product.
  • The code comes from a valid Skinooly source (website, social media, or email promotions).

Still facing issues?

Contact support@skinooly.com with your coupon details and cart items.

Can I use multiple promo codes?

Only one promo code can be used per order.

What is SecureShip?

SecureShip provides shipping insurance for lost, damaged, or stolen packages (e.g., if the carrier marks it as "delivered" but it was stolen from your doorstep). Customers who do not purchase SecureShip are not eligible for coverage.

How do I file a claim?

  • Retain all packaging materials and damaged goods.
  • Report the issue within 15 days of final delivery.
  • Do not dispose of packaging or damaged items until the claim process is complete.
  • Contact the Skinooly Customer Service Team to file a claim (do not file a claim with the carrier).
  • If the claim is approved, we will process reimbursement. Note: Claims for damages discovered after 16 days are not covered as they are considered post-delivery issues.
  • For any further questions, feel free to contact us at support@skinooly.com!